Brilliant novel written in second person narration, aimed at the reader, the generic “You” who is called to enter her world as an Amazon seasonal worker in Germany in 2010. The narrator is a struggling writer/translator who sucks it up and gets a terrible job at the Amazon warehouse for the Christmas rush, describing the mind-numbing routine, the crushing workload, the unpaid work of changing in and out of work clothes, the sneers from management, the silliness of imported American informality in calling everyone by their first name. The drudgery of rising in the early hours of winter to slog through snow and cancelled public transportation to work in a place where the door to the outside won’t shut so is freezing all day. The slap of having to get a doctor’s written note testifying that one is sick. Being yelled at like you’re a child over and over.
The narrator knows she’ll soon be replaced by robots: “You… are nothing but a placeholder for machines that have already been invented but aren’t yet profitable enough to permanently replace you and your workmates, who are very low-cost. The fact that your presence is necessary troubles your employer, who dislikes dealing with troublemakers.”
She sprinkles in wisdom from various sources, Engels, Arendt, etc. including this bit from Byung-Chul Han: “There’s no way to form a revolutionary mass out of exhausted, depressed, isolated individuals,” and this from Elfriede Jelenek: “Anyone alive disrupts.”
A great excerpt from the 4th chapter is online, including:
I too buy my books from Amazon. I buy the books there that I can’t get elsewhere. What I don’t buy from Amazon is books or other things I can get elsewhere, not even if they’re cheaper there or delivered more quickly.
A few days before, I held a far too vehement lecture at my mother’s kitchen table, preaching that one doesn’t necessarily have to buy things one wants from the cheapest source. I said there was no order and no law that you have to choose the cheapest offer. My mother looked at me as though checking whether I meant it seriously, first of all, and secondly whether I might have turned into a rich woman overnight, someone who could afford to say such things.
I appreciated the way she simply walked off the job at the end, realizing that she could just quit. Months later, she gets a call from Amazon asking for feedback, which she gives them. They also offer her the chance to come back anytime. But her freelance work has picked back up, making her realize:
The present performance subject is identical to the Hegelian slave apart from the circumstance that it does not work for the master, but exploits itself voluntarily. As an entrepreneur of itself, it is both master and slave simultaneously.
I also enjoyed the unique table of contents, summarizing and commenting on the ensuing chapter: